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ViserBank - Digital Banking System

Major Disappointment: System Glitches and Poor Support
I was so excited to try this new digital banking system, hoping for a streamlined and convenient experience. Unfortunately, my hopes were dashed quickly. From the start, I encountered numerous glitches. Transactions wouldn't process correctly, the mobile app kept crashing, and I couldn't even access my account information half the time. When I reached out to customer support, the wait times were incredibly long and the agents seemed unhelpful. I ended up spending hours on the phone trying to resolve basic issues, with little success. This system is simply not reliable and the lack of support makes it even more frustrating. I strongly advise against it.

2 months ago

We sincerely apologize for your negative experience with our digital banking system. We understand your frustration with the glitches, app crashes, and difficulties accessing your account information. We are committed to providing a seamless and reliable experience, and it's clear we fell short in this instance. We are actively working to resolve these issues and improve the overall stability of our platform. Regarding customer support, we acknowledge that the wait times were unacceptable, and we are taking steps to reduce them. We value your feedback and will use it to enhance our services. We appreciate your patience as we work to improve the platform.

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